45-Day Free Returns & Exchanges
At KURU, we know that finding the right fit is the first step toward healthier feet.
That’s why we offer free, 45-day returns and exchanges to KURU customers in the U.S. (excluding Hawaii & Alaska) when returned in original condition and through Happy Returns (no label needed, just drop off your box). No hassle, no restocking fees. Find the nearest Happy Returns location to get started.
For our Canadian customers, we also offer free returns by providing shipping labels.
Our return policy includes a full refund of the original purchase price for items returned in new condition. It’s our 45-day fit guarantee.
Please note that items labeled as "Final Sale" and/or "Non-Returnable" are not eligible for return / refund. This includes Gift Cards & Accessories.
All other forms of returns are subject to a $6 shipping and restocking fee.
| Happy Returns (no label needed) for US Orders | Shipping Label for Canadian Orders | All Other Returns |
| 100% free, 45-day returns & exchanges | 100% free, 45-day returns & exchanges | $6, 45-day returns & exchanges |
Shipping And Delivery Policy
We keep it simple and fast. All orders shipped within the US ship FREE via standard ground service. (FedEx/USPS for Domestic, USPS for HI and AK)
Looking for Free Returns & Exchanges?
For U.S. customers (excluding Hawaii & Alaska) our easiest return method is free and simple through Happy Returns. Visit the Return Center and make sure to select Happy Returns as your return method as you complete the steps.
Looking for the nearest location to drop off your free return? Visit the location finder for your nearest Happy Returns location.
Conditions for Returns & Exchanges
- Returns or exchanges must be made within 45 days of the original order date.
- Shoes must be in new or original condition to be eligible for return or exchange.
- Each order is limited to two total exchanges.
- Must include a Return Merchandise Authorization (RMA) number on your exchange for tracking purposes.
- Extra credit offered for exchanges that are not used will not be included in refund.
- All Final Sale items are not subject to returns or exchanges. This includes Gift Cards & Accessories such as SPARC 2.0 Socks, KURU SHIELD Shoe Protector Spray, T-shirts, Hats and Care & Cleaning Kits.
- Please note Returns or Exchanges not shipped 28 days after placing the request will be canceled.
- For international orders, we do not refund international duties, taxes, or Value Added Tax (VAT). Due to varying international postage rules and regulations, shipping costs both ways for returns and exchanges on International, Army Post Office (APO), or Fleet Post Office (FPO) orders are the responsibility of the recipient.
When Will My Order Arrive?
With our free ground shipping, your order will arrive in about 7-10 days after shipping. Most orders are shipped within 1-2 business days of being placed. Express orders usually arrive within 2 business days from shipping. To ensure a quick delivery, we ship from three locations—Texas, Vancouver, and Montreal—and we typically send your items from the nearest warehouse that has them in stock.
Days We Process Orders
We process orders most business days except major holidays such as Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas day and New Year's day. Those days, we will be celebrating with our friends and loved ones, as we hope you will as well!
If you are shipping to either Alaska or Hawaii or US Territories, your order will ship via USPS Priority Mail. Expedited shipping is not available for shipments to these States or Territories.
