Shipping

Name: KURU Footwear
Address: 4416 S Century Dr, Salt Lake City, UT, 84123, US
Telephone: (877) 211-5878
Price range: $85-165

Question 1

What is your shipping policy?

Answer

We keep it simple and fast. For US and Canadian Heel Better™ Rewards Members orders ship FREE via standard ground service. (FedEx/USPS for the lower 48 states, USPS for HI and AK). All other U.S and Canadian orders will incur a $8.99 shipping fee. Most orders arrive within 8 days from your order.

For even faster 2-day shipping, select “Express” under Shipping Method at checkout for an additional $29.99 fee.

We ship internationally, too! International orders are subject to additional fees and typically arrive between 5–10 business days.

We process orders on most business days except major holidays, including Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day, and New Year's Day. See our full shipping policy here.

Question 2

How long will it take to get my order?

Answer

On average, US orders will arrive on average within 8 days from your order. Most international orders arrive between 7–10 days, though international shipping rates will vary.

Be sure to track your order at track.kurufootwear.com!

Question 3

How can I track my order?

Answer

You can track the progress and status of your order by entering your email and order number at track.kurufootwear.com. You will also receive email updates with tracking information as your order makes its way to you.

Question 4

Do you ship internationally?

Answer

Yes, we do! KURU shoes can be shipped worldwide. While there are a handful of countries we are currently unable to ship to, if your location appears in the list of countries when entering your shipping address, we can ship to you.

On average, it takes 7–10 business days for an international order to arrive. Any additional duties, taxes, fees, or VAT due on international orders are the sole responsibility of the recipient. Following are our Flat-Rate International shipping costs (USD):

US TERRITORIES - $2 Per Order

CANADA - Heel Better™ Rewards Members orders ship FREE via standard ground service. All other Canadian orders will incur a $8.99 fee.

ALL OTHER COUNTRIES/CONTINENTS - $29 Per Order

Please visit our Shipping page for complete details.

Question 5

Can I change my shipping address?

Answer

While we won't be able to modify the shipping address, you can reroute your package to an Access Point or Hold Location near you. Please visit UPS MyChoice or FedEx Delivery Manager.

Question 6

Do you offer shipping protection?

Answer

Yes! We recommend KURU Shipping Protection & 60-Day Returns so that you can have peace of mind. At checkout, be sure that it is included to cover lost or damaged orders.

If you have purchased KURU Shipping Protection & 60-Day Returns and your order is lost, damaged or stolen contact us at gurus@kurufootwear.com or call (877) 211-5878 to file your claim. All qualified claims placed within 10 business days from when the shipping tracking number is “delivered” will receive a replacement order at no additional cost.

To learn more about KURU Premium Shipping Protection visit the policy.

Question 7

Do I have to purchase shipping protection?

Answer

You are not required to purchase our KURU Shipping Protection & 60-Day Returns. To learn more about KURU Shipping Protection & 60-Day Returns visit our policy page.

Question 8

How do I file a claim for my lost, damaged or stolen package?

Answer

If you have purchased KURU Shipping Protection & 60-Day Returns and your order is lost, damaged, or stolen, contact us at gurus@kurufootwear.com or call (877) 211-5878 to file a claim. All qualified claims placed within 10 business days from when the shipping tracking number is “delivered” will receive a replacement order at no additional cost.

To learn more about KURU Shipping Protection & 60-Day Returns visit our policy page.